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Inclusive, Accessible, Creative

We welcome students from any year, major, experience level, and background. We want to help you tell your story, whether that be through photographs, podcasts, or film -- all you need to bring are your ideas and passion! 

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Do all children require tickets?

Yes. All children require a ticket. Adults do not require tickets.

Is this event appropriate for young children?

Yes! This is a family friendly event and designed to be enjoyed by children and adults alike. Your child must be able to sit on a stool unassisted. Recommended age 1+.

Do I need to arrive at the start of my scheduled session?

Yes, please arrive 5-minutes before your scheduled time stated on your ticket so we can guarantee your admittance.

What should I do if my child is sick?

DO NOT attend Santa’s Village TO if you or your child have any COVID-19 symptoms. Contact us through the event website 24hrs prior to your scheduled time to reschedule your visit.

Do I need to wear a mask?

Yes. Storytime and the distanced Santa meet & greet with photo opportunity takes place indoors. All adults and children MUST wear masks while in attendance at Santa’s Village.

​How do I get my tickets once I have purchased them?

Upon completing your purchase, tickets will be emailed to you directly. Tickets can be shown on your phone or printed and then presented and scanned when checking in at Santa’s Village T.O.

How do I purchase my ticket?

Tickets must be purchased in advance online; tickets will NOT be available for purchase at Union Station.

What is your refund policy?

All ticket sales are final and non-refundable. Tickets are valid for only for the day and time that were selected at the time of purchase.

Do you have restrooms?

Yes, restrooms will be available on-site

How long is the event?

Each visit to Santa’s Village TO experience is approximately 45 minutes. This experience includes a Christmas-themed story read aloud by Santa and a distanced Santa meet & greet with photo opportunity.

What Covid Protocols will be in place?

All public health measures and guidelines will be followed and enforced at Santa’s Village T.O. Masks must be worn at all times. Storytime seating will be socially distanced. There will be hand sanitizer at the entry into the event footprint.

Do you have a weather policy?

The event takes place indoors.

What is included in the Santa’s Village Storytime & Giftbag Ticket?

The Santa’s Village Storytime & Giftbag Ticket includes 1 child admission and a Christmas-themed goodie bag featuring a festive mask and headgear that also comes with a special postcard signed from the big man himself.

Are Pets Allowed?

We ask that you leave your pets at home.

What can I expect when we arrive?

Upon your arrival, one of our Elves will scan your child’s ticket and guide them to a seat inside a white picket fenced area. We ask that parents remain outside this space, so we can maintain proper distancing at all times. Parents will have a perfect vantage point to take lots of pictures and videos of their child enjoying Storytime and their meet & greet with Santa.

How does the letters to Santa work?

Write a letter to Santa telling him how good you’ve been all year and what you would like for Christmas and be sure to include your name and return address in the letter. On the envelop make sure to include your return address once again in the top left corner and address the envelope to; SANTA CLAUSE NORTH POLE HOH OHO CANADA *Postage NOT required

Can we take pictures or videos?

Yes! Feel free to take as many pictures as you wish. There will be an opportunity after Storytime has finished for your child to stand (Socially Distanced) in front of Santa and take pictures using your own cameras and smartphones.

Do I need to wear a mask?

Yes. Storytime and the distanced Santa meet & greet with photo opportunity takes place indoors. All adults and children MUST wear masks while in attendance at Santa’s Village. *Children under the age of 2 are not required to wear a mask or face covering, as per the Government of Ontario mask mandate.

Do Adults Require Proof of Double Vaccination?

No. The Skywalk at Union Station is a public space and bringing your child/ children to Santa’s Village located inside the Skywalk does not require proof of vaccination status.